Orders & Pick Ups

Fulfilling an order that was previously fulfilled (duplicated orders)
In some cases, due to the no-shows from customers where we were unable to deliver successfully during the first attempt. Some of these customers will th...
Tue, 26 Feb, 2019 at 4:16 PM
Public holidays and closing your store
Closing your store refers to setting the dates of unavailability (when you are not able to fulfil pickups) in Partner Portal.  When to close your store ...
Tue, 26 Feb, 2019 at 4:46 PM
Changing Pick Up information
Request a different Pick Up window Send a request to Partner Support indicating the reasons. A minimum of 3 hours is mandatory for the Pick Up window. If...
Tue, 26 Feb, 2019 at 4:51 PM
Applying for weekend pickups
Do you have questions about 7-Days Availability? Join us at the Seller Briefing!   Date: 19 June 2019, Wednesday Time: Choose from either morning (10.15am...
Tue, 11 Jun, 2019 at 11:35 AM
Pick Up issue: No stock for ALL or SOME items in the Pick Up list
1) You do not have stock for all the items in the Pick Up list If you realise you don't have any stock available for ALL the items ordered, you should...
Fri, 1 Mar, 2019 at 3:56 PM
Pick Up issue: Unable to fulfil a pick up request
If you cannot attend a Pick Up for the day, you should contact call our Operations Hotline immediately at +65 8821 6826 (Mon to Sun - from 9AM to 8PM). ...
Fri, 1 Mar, 2019 at 4:12 PM
Pick Up issue: Driver is late or did not show up for Pick Up
Whether the driver is late or did not show up for pick up, please call the Operations Hotline immediately +65 8821 6826 to notify us. If the driver is l...
Tue, 26 Feb, 2019 at 5:49 PM
Pick Up issue: Mismatch of pickup information with the driver's device
If you have prepared the items according to the pickup list you have seen in Partner Portal, please adhere to that. Call the Operations Hotline +65 8821 682...
Tue, 26 Feb, 2019 at 5:53 PM
Pick Up issue: Barcode of product not read by scanner
Every barcode is machine readable (used by the scanners) and human readable (used by humans) as highlighted below. We will use the term "machine readab...
Mon, 11 Mar, 2019 at 3:02 PM
Operations hotline
When to use Operations Hotline: +65 8821 6826? (Available Monday - Sunday from 9AM to 8PM) To get updates on driver delays and expected time of arrival ...
Tue, 26 Feb, 2019 at 6:00 PM