Orders & Pick Ups

Applying for weekend pickups
In this article: How to apply for weekend pickups FAQs on 7-Days Availability 3rd Party Logistics Partners (3PLs) for weekend support How to apply fo...
Tue, 9 Jul, 2019 at 5:07 PM
Reading your orders
Where to see orders for products  If you want to check whether a customer placed an order for your products, please access Partner Portal and to the sectio...
Wed, 13 Feb, 2019 at 2:53 PM
Reading the order invoice
From the section "Orders", click on the “Order ID” to access this page This page lists all items in an order. There will be an invoi...
Fri, 1 Mar, 2019 at 3:49 PM
Filtering & exporting orders
The calendar filters the orders by order creation date, the date which the customer placed the order. Left pane selects the “From date”, and right pane sele...
Wed, 13 Feb, 2019 at 2:57 PM
Pick Up Schedule: When does RedMart pick up my orders
If you want to assess which items should be prepared for a certain pick up day, you should check the tab "Pick ups" in the section "Orders&qu...
Wed, 13 Feb, 2019 at 3:35 PM
Pick Up tab in Partner Portal & information it provides
Everyday, the list gets consolidated and final after the cut off time (8.40AM for the Morning Pick Up and 11.55AM for the Afternoon Pick Up) and the items i...
Wed, 13 Feb, 2019 at 4:08 PM
Preparing items for a Pick Up
If you have read the pick up request email, or you have gone to the Pick Up tab in Partner Portal, you should have the list of items to be prepared.   Bef...
Fri, 1 Mar, 2019 at 3:46 PM
Penalties imposed for quality issues
At RedMart, we have a strict Quality Control process to ensure that the quality of our products we sell, are of high standard, so our customers receive only...
Tue, 21 May, 2019 at 6:23 PM
Standard Shelf Life Guidelines
Please note that certain products have exceptions to the shelf-lives indicated; which must be discussed and agreed with us prior to listing of the product. ...
Wed, 13 Mar, 2019 at 5:12 PM
Acceptable expiry date
An expiry date marking indicates when a food product may lose its normal quality and nature. The food product should be consumed before the marked date.  ...
Tue, 26 Feb, 2019 at 4:06 PM