Issues that May Arise during Pick Up

I Don’t Have Stock For ALL Of The Items In The Pick Up List, What Should I Do?
If you realise you don't have any stock available for ALL the items ordered, you should contact our Driver Coordinator immediately +65 8821 6826 (Mon t...
Tue, 5 Sep, 2017 at 5:56 PM
I Don’t Have Stock For SOME Of The Items In The Pick Up List, What Should I Do?
If you realise you don't have stock available for part of the items ordered, you can inform sellersupport@redmart.com but it's not mandatory, as ou...
Tue, 5 Sep, 2017 at 5:56 PM
I Have A Pick Up Request, But I Cannot Attend, What Should I Do?
If you realise last minute that you cannot attend the Pick Up for the day, you should contact our Driver Coordinator immediately at +65 8821 6826 (Mon to Su...
Tue, 5 Sep, 2017 at 5:57 PM
I Have A Pick Up Request, But The Driver Hasn’t Arrived Yet, What Should I Do Now?
First and foremost, we apologise for the delay. If our driver is in delay, please contact our Driver Coordinator immediately at +65 8821 6826 to underst...
Tue, 5 Sep, 2017 at 5:57 PM
I have a Pick Up request, but nobody came to pick it up!
First and foremost, we apologise for the not picking up your items. If some time after your pick up window has passed, and our driver haven't come ...
Tue, 5 Sep, 2017 at 5:57 PM
The Quantities requested do not match the quantity on the Driver's device
First and foremost we apologise for any inconvenience caused by this system glitch! If you have prepared the items according to the Pick Up request emai...
Fri, 10 Mar, 2017 at 2:51 PM
The barcode printed on my products is not read by your scanner. Why is this happening?
The first thing you should know about barcodes, is that for every barcode, there is a machine readable (used by the scanners) and a human readable (used by ...
Mon, 24 Jul, 2017 at 5:04 PM
When to Contact the Daily Operations Emergency Number?
For any Daily Operations related issues, you can reach out to our Driver Coordinator by calling this number: +65 8821 6826 The number will be active from M...
Tue, 5 Sep, 2017 at 5:58 PM