Getting Ready for the Pick Up

How Do I Know When An Order Will Be Picked Up By You?
If you want to assess which items should be prepared for a certain pick up day, you should check the tab "Pick ups" in the section "Orders&qu...
Tue, 22 Aug, 2017 at 11:05 AM
What is the Pick Up Tab and Which Information You Provide There?
As mentioned in this article, the Pick Up tab gives you the indication of when a particular order will be picked up by us on a certain date. Everyday, t...
Tue, 5 Sep, 2017 at 5:53 PM
What Is The Pick Up Request E-Mail?
Besides checking on Partner Portal for the list of items you should prepare for pickup, you will also receive an email from us that contains the same list o...
Tue, 14 Aug, 2018 at 4:43 PM
I Did Not Receive My Pick Up Request. What Should I Do?
If you don’t receive it by 1PM, check Partner Portal for the list of items to be picked Also, check if the email is marked as spam, in junk folder, or ...
Fri, 10 Aug, 2018 at 3:27 PM
How Should I Prepare The Items For The Pick up?
If you have read the pick up request email, or you have gone to the Pick Up tab in Partner Portal, you should have the list of items to be prepared. If ...
Tue, 14 Aug, 2018 at 4:48 PM
What Are The Penalties Imposed for Quality Issues?
At RedMart, we have a strict Quality Control process to ensure that the quality of our products we sell, are of high standard, so our customers receive only...
Wed, 1 Aug, 2018 at 2:39 PM
What is Shelf-Life?
Shelf-life represents the length of time for which an item remains usable, fit for consumption, or saleable. In this case, it refers to the the minimum days...
Tue, 24 Jul, 2018 at 2:33 PM
What is the Acceptable Expiry Date?
An expiry date marking indicates when a food product may lose its normal quality and nature. The food product should be consumed before the marked date.  ...
Wed, 18 Jul, 2018 at 2:22 PM
What Are The Guidelines & Regulations for Food Products?
Our customers should feel safe and view RedMart (and you!) as a trustworthy supermarket to buy their groceries from. To establish this, we would require Sel...
Tue, 14 Aug, 2018 at 4:56 PM
Why Do I Need To Fulfil An Order That I Have Already Fulfilled Previously?
In some cases, due to the no shows from customers, we are unable to deliver those items during the first shipment. Some of these customers will request ...
Tue, 5 Sep, 2017 at 5:54 PM