The invoice adjustments are lump sum that

  • are added to your payout and are the equivalent of a debit note, or

  • deducted from your payout and are the equivalent of a credit note

 

Invoice adjustments are made after Partner Support communicated the matter with you, therefore each adjustment should correspond an e-mail thread.

 

We make invoice adjustments for the following situations (equivalent to the Reason Codes recorded with):

  • Promo Mismatch (amount positive) - e.g. if a promotion has been set up with a lower price with respect to what agreed upon

  • Price Mismatch (amount positive) - e.g. if the RSP of a product has been set up with a lower price with respect to what agreed upon

  • Undelivered Items Discrepancies (amount positive) - e.g. if an item that was supposed to be returned to you, was never received on your side

  • Fulfilment Discrepancies (amount positive) - e.g. if an item picked up regularly, wasn't marked as picked and, hence, not invoiced

  • Fee - Shop Closed (amount negative) - e.g. if you close your shop without putting your store as on holiday in Partner Portal

  • Fee - Supplier Short Fill (amount negative) - e.g. if you don't fulfil your order pick up for lack of stock

  • Fee - Wrong item (amount negative) - e.g. if you handed the wrong item to the driver

  • Customer Refund For Quality Issue (amount negative) - e.g. if you handed an expired item to our driver

  • Adjustment - Other - for any other case

 

You will see the detailed explanation in the third tab of the invoice detail excel file corresponding to the invoice details: