The invoice adjustments are lump sum that
are added to your payout and are the equivalent of a debit note, or
deducted from your payout and are the equivalent of a credit note
Invoice adjustments are made after Partner Support communicated the matter with you, therefore each adjustment should correspond an e-mail thread.
We make invoice adjustments for the following situations (equivalent to the Reason Codes recorded with):
Promo Mismatch (amount positive) - e.g. if a promotion has been set up with a lower price with respect to what agreed upon
Price Mismatch (amount positive) - e.g. if the RSP of a product has been set up with a lower price with respect to what agreed upon
Undelivered Items Discrepancies (amount positive) - e.g. if an item that was supposed to be returned to you, was never received on your side
Fulfilment Discrepancies (amount positive) - e.g. if an item picked up regularly, wasn't marked as picked and, hence, not invoiced
Fee - Shop Closed (amount negative) - e.g. if you close your shop without putting your store as on holiday in Partner Portal
Fee - Supplier Short Fill (amount negative) - e.g. if you don't fulfil your order pick up for lack of stock
Fee - Wrong item (amount negative) - e.g. if you handed the wrong item to the driver
Customer Refund For Quality Issue (amount negative) - e.g. if you handed an expired item to our driver
Adjustment - Other - for any other case
You will see the detailed explanation in the third tab of the invoice detail excel file corresponding to the invoice details:
