If you received either of these error messages:

1) The following products could not be identified: (List of product codes) - this could be due to:

• Invalid product code(s), or

  • Please verify that your product code on Partner Portal matches the one on your product

• Product(s) not created

  • Submit a request to Partner Support with the new product listing template containing the product codes

2) The following products could not be updated with new quantity: (Supplier product code)

• The product is not fully created by Redmart yet, please submit a request to Partner Support with the error message so that this can be rectified

If you’re still unable to update your stock after multiple attempts following the instructions, please submit a request to Partner Support.