Whether the driver is late or did not show up for pick up, please call the Operations Hotline immediately +65 8821 6826 to notify us.
If the driver is late...
Call us and the team will liaise with the driver and reply with an expected time of arrival. We seek your understanding as delays are often due to unforeseen circumstances like traffic jams, accidents or vehicle breakdowns.
If the driver did not show up...In the unlikely event, please call us and the team will open an investigation to understand what prevented the driver from attending to your pick up.
Unfortunately, we are unable to reschedule a missed pickup due to system constraints. Any affected orders will be cancelled.