In some cases, due to the no-shows from customers where we were unable to deliver successfully during the first attempt.


Some of these customers will then request for a re-delivery for their order. In those cases, we will request another pickup from you and that is when you will receive a duplicated shipment ID. This duplicated order is reflected in your monthly invoice where both orders will be compensated accordingly.


This is how it will be reflected in Partner Portal (pickup list):


The shipment ID will appear as [Shipment ID]-X where X reflects the number of attempts. For example, a re-delivery of the order with Shipment ID 123456789 will be shown as 123456789-1.