An expiry date marking indicates when a food product may lose its normal quality and nature. The food product should be consumed before the marked date.
The expiry date in respect of any pre-packed food shall be shown in one of the following ways:
(a) “USE BY (here insert the day, month and year)”
(b) “SELL BY (here insert the day, month and year)”
(c) “EXPIRY DATE (here insert the day, month and year)”
(d) “BEST BEFORE (here insert the day, month and year)”
Handwritten expiry dates will NOT be accepted by RedMart, please ensure they are printed, stamped or affixed on the product.
In the Pickup list (Partner Portal), you will see a column indicating the Minimum Acceptable Expiry Date for the item for pickup (see screenshots below). This date should give you the indication of the expiry date printed on your products that we can accept, in order to maintain the Freshness Guarantee promised to our Customers.
A customer orders a chicken fillet on Redmart.com and the Freshness Guarantee is 2 days+ including the delivery date. Let's imagine that the delivery date is 10 September.
In order to guarantee 2 days of Freshness Guarantee, the minimum Acceptable Expiry Date for this order would be the 12 September and this is the date that will be indicated in the Pick Up request to you. You are not allowed to hand to our driver any item with expiry date 11 September and before.
Kindly check the indicated date against your products and liaise with your Category Manager for any issue you may have in abiding it.
Pickup request email: