Where to see orders for products 

If you want to check whether a customer placed an order for your products, please access Partner Portal and to the section "Orders".

In the “Orders” page, the tab "Customer Orders" gives you a real time view of your orders from your customers, meaning that every time you refresh the page, you will see the new order placed. If you want to assess the consolidated quantity that you can start preparing for the pick up, you should check the tab "Pick ups" instead.

In this page you will be able to see:

  1. The consolidated list of items to be prepared for the pick up of the day (TODAY)

  2. The consolidated list of items that will be picked in the following days (TOMORROW, SAT, SUN, MON, etc)


By clicking on each of the day, you will see the detailed picking list. 


VERY IMPORTANT. Please note that the lists are final after the cut off time (indicated for each pick up list to prepare). We strongly recommend you to check the items that you have already prepared against the list in Partner Portal after the cut of time or against the corresponding Pick Up request email sent to you.


What kind of information is in order page

In the order page, you can see the following information:

  • Order Date - This is the date the customer placed the order.

  • Customer Order Number - This is the order reference number that the customer is assigned to his purchase.

  • Invoice - This is your invoice number for the order. You may add a prefix to the invoice number by submitting a request to Partner Support. 

  • Total Balance - This is the total sales value you have for the order.

  • Delivery Date - This is the date the customer indicated he wants his order to be delivered. We send a pick up job email at 11.30am today for orders which are due from 2pm of the next day till noon of the day after (e.g. if today is the 4th of August, we will come to pick up all the items to fulfil orders with a delivery date from the 5th of August 2PM to the 6th of August 12PM).

In this page you can also see the order status. Below the meaning of the status used:

  • Pending - New order pending delivery to customer

  • Delivered - All items were delivered to customer

  • Partially Delivered - Only some items were successfully delivered to customer

  • Undelivered - All items were undelivered

  • Cancelled - The order was cancelled by customer