From the 1st of September onwards, please email all enquiries to rm_partnersupport@care.lazada.com in the following format:


Email Subject: [Store Name] - Issue Detail -   *Please note that this is mandatory
Email Body: Please elaborate the issue/concern/query along with screenshots, images and video if needed for us to expedite faster. 


Do note to also add your Signature with the following details so that we can respond accordingly:


  1. Name
  2. Contact Number
  3. Store name


NOTE:

  • Do not re-submit a ticket for the same issue unless absolutely necessary

  • If you have a new query, please submit a new ticket instead of responding to an old email thread regarding an issue that was solved - this will help the Partner Support team categorise and react to you query more efficiently



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