VALUE-ADD WEBINARS

We strongly urge you and/or your relevant departments to sign up for these FREE webinars to help your business realise it's full potential with in-depth knowledge across the various business functions.  


Title & Content

Time

Date

 

Maximising Your Sales

 

Who should join?

  • Person managing the store on RedMart

  • Person managing marketing activities for the store 

  • Person managing the operations for the store

Topics covered:

  • Find out the types of advertising available with RedMart

  • Learn about the types of promotions you can do

  • Find out the marketing activities for the year

  • Learn how to optimise your products to maximise sales

  • Learn how to achieve operations excellence

  • Learn how to use the information in the monthly business review for decision-making

2:00 PM - 3:00 PM

 

2nd Thursday of the Month

Register

 

Finance Management

 

Who should join?

  • Person managing the finance reconciliation for the store

  • Person managing the operations for the store

Topics covered:

  • Understand payment terms and commission

  • Understand the components of the finance section of Partner Portal (i.e. summary, invoices, document history)

  • Understand invoice adjustments

  • Understand undelivered items & returned items

  • Frequently Asked Questions answered!

 

2:00 PM - 3:00 PM

 

3rd Thursday of the Month

Register

 

MANDATORY WEBINARS

ALL new Sellers will need to attend these 2 mandatory webinars before they are allowed to go Live on RedMart. If you have a new hire joining your company managing the RedMart Marketplace store, we would highly recommend you include signing up for below webinars as part of your new hires’ onboarding process to ensure he/she is fully updated on how we operate. 

 

Title & Content

Time

Date

 

Introduction to Marketplace Operations

 

Who should join?

  • Person(s) managing operations 

 

Topics Covered:

  • How to navigate Help Center & whom to contact for assistance (Partner Support & Operations Hotline)

  • How does the pickup process work (Before/During/After)

  • How to sign up for weekend and/or morning pickups

  • How to prepare items for pickup & our quality requirements

  • How to manage closing dates, change pickup address & window

  • How to update contact details or add new contacts

  • How to access Partner Portal

  • How to update stocks to start selling on RedMart

  • address and window

11:00 AM - 12:00 PM

Every Tuesday & Thursday

Register

Introduction to Store & Catalog Management

 

Who should join?

  • Person(s) managing Partner Portal

 

Topics Covered:

  • How to access & navigate Partner Portal

  • How to navigate Help Center & whom to contact for assistance (Partner Support)

  • How to update contact details or add new contacts

  • How to update stocks to start selling on RedMart

  • How to edit product information 

  • How to turn on/off your products on RedMart & discontinue products you no longer sell

  • How to make a booking to update product images and dimensions

  • How to set up all types of promotions (i.e. single, multi-buy, combo deals and LiveUp)

 

2:00 PM - 3:00 PM

1st Thursday of the Month

 

Register

 

FOR FOOD SELLERS - IT IS MANDATORY YOU PASS THE QUALITY ADHERENCE TEST FOR YOUR STORE TO BE ABLE TO GO LIVE

To better understand what quality means for our customers, your store and us, please go through this Quality Adherence presentation and attempt this quiz if you'd like to test your knowledge on this.