At RedMart, we have a strict Quality Control process to ensure that the quality of our products we sell, are of high standard, so our customers receive only the freshest products. To be able to provide our customers the best experience, we need sellers to take responsibility for the quality of your products.

 

Why products fail at Quality Control stage?

  • Expired
  • No visibile expiry date
  • Short shelf-life (read more)
  • High risk quality non-compliance (e.g. bloated, pest infestation, mouldy, baby food & milk powder)
  • Low risk Quality non-compliance (eg. wilted vegetables, rotten fresh products)

Some visual examples of non-compliance at the end of the article.


Redmart has been absorbing the cost* thus far, therefore with effect from 1 August 2018, we will be implementing the following actions for each type of quality issue accordingly. Seller Support will notify Sellers via email when an action is taken.


First Occurrence (based on per RPC)


Quality Issue

RedMart delists^?

Any fines?

Cost* deducted from Seller?

Expired

Yes, if more than 10% of RPC received in a single batch is impacted

No

Yes

 

No visible expiry date

No

No

Yes

Short shelf-life

No

No

Yes

High risk quality non-compliance

Yes

No

Yes

 

Low risk Quality non-compliance

No

 

No

Yes

 


Fines will be imposed for second occurrences should the products remain non-compliant, see below for the more information.


Second Occurrence** (based on per RPC)


Quality Issue

RedMart delists^?

Any fines?

Cost* deducted from Seller?

Expired

Yes, with temporary non-negotiable delisting of RPC for 2 weeks

$100

Yes

 

No visible expiry date

Yes

No

Yes

Short shelf-life

Yes

$50

Yes

High risk quality non-compliance

Yes, with temporary non-negotiable delisting of RPC for 2 weeks

$100

Yes

 

Low risk Quality non-compliance

Yes

No

Yes


More than 3 occurrences in a month


Sellers with more than 3 instances per month are required to attend a mandatory training and may be subjected to an audit by our Quality Assurance team. 


Points to note:

  • When we delists any RPC, unless it is a temporary non-negotiable delisting, the RPC will be reinstated once Seller provides corrective action response to email from Seller Support regarding this issue; and the acceptance of this response will be regulated by Quality Assurance team.

  • Largely, we are not imposing fines if we can; we are merely charging the cost of the product we have picked up from you that is not saleable.

  • The adjustment (assuming there is a deduction of the cost) will be seen under the item (L) Adjustments in the Summary of the Month


Examples of Non-compliance



*Cost refers to the RSP of the item

**Second occurrences only counts 3 days after first instance

^delist is to remove (a product) from the list of those sold by a particular retailer