If you have created new items on RedMart.com, and these are already visible in your Partner Portal, you can now book an Imaging Service by filling up this form.


Through this form, you will be able to book the following services:

  • Dimensions and Photography - your items will be photographed and their dimensions will be taken by our machines

  • Editing and Dimensions - you will be able to submit pictures that you already have and at the same time booking a slot for your items to be dimensioned with our machines

  • Only Editing - only for items already listed for which the packaging may have changed, while the measurements haven’t


These services are available only for items already visible in Partner Portal. Every other request will be disregarded.


Please check below the steps to book an Imaging Service:


1 - Access the form, by following this link.

2 - Please give us your personal information to be able to identify you as one of our Marketplace Sellers



3 - Indicate the EXACT number of samples you intend to send over. Please be precise as any extra item will be automatically disregarded and any missing item will require a new booking. Also tell us if you intend to send over any temperature controlled items or very big items so that we can get ready to accept them. For temperature controlled items we won't respect the cold chain, hence these items will be disposed. 



4 - Prepare an excel file with the necessary information to describe your items. The minimum information required are RPC, Barcode Number and Product Name. Failing to upload the file or uploading the file without all the necessary information, will make the booking automatically voided with no exceptions.


Remember we will provide Imaging Service only to items already listed on RedMart, hence you NEED TO HAVE THE RPC NUMBER for all the items you intend to send over.



5 - If you are requesting only the Editing and Dimensions, you will also need to specify how many pictures are you uploading and the confirmation you have uploaded them all in Dropbox. Please make sure to respect our requirements and to send us pictures only for items that have been already created. Else the booking will be voided, no exceptions. More info on our requirements for the images, here.



6 - Once you submit the form, you will see the following confirmation message.

*Kindly note that if you select "Only Editing", you won't need to drop any samples at our office.


Please arrange to send your products down to our office 3 working days after this submission. Shooting, dimensions and image uploading will be completed in 2.5 weeks, kindly retrieve your samples in a timely manner around that period (if the products are not collected within one month, they will be disposed).

Address: 6 Fishery Port Road, Singapore Wine Vault Building, Level 7, Singapore 619747
Attention: RedMart Photography Team
Opening hours: Monday - Friday, 10am to 5pm (please avoid 12-2pm)
Required:
1) Label delivery boxes with the store & company name, address and the list of products sent
2) If you list products in cases (bulk), please provide the whole case for dimensions purposes
3) Please provide products that look new and do not have plastic wrapping so as not to affect the quality of the picture
4) The barcodes on the items must match the ones provided in the New Listing template

*Please do not make duplicate bookings for your products unless necessary





7-  Please send the samples, following the following instructions.

  • Address - 6 Fishery Port Road, Singapore Wine Vault Building, Level 7, Singapore 619747
  • Contact Number (Office MainLine) - 6261 2284 
  • Attention - RedMart Photography Team
  • Opening hours - Monday - Friday, 10am to 5pm (please avoid 12-2pm)
  • Please label delivery boxes with the name of your company and of your store and attach the product list
  • Please give us samples that look new, and does not have plastic wrapping so as not to affect the picture quality
  • The barcodes on the items should be identical to the one given while filling up the New Listing template
  • Do include a delivery list of the products so we know what was sent.