We have great news to share!
Now, it will be easier for you to liaise with us on your pickup issues! With effect from 6 September 2017, for any daily pickup issues or notifications, now you should contact our Driver Coordinators at +65 8821 6826. This hotline operates Monday to Sunday, from 9AM to 8PM. Please note that the phone number should only be used for pickup related queries, below are some examples:
To get update on driver delays and expected time of arrival
To notify us if you need earlier or later pickup
To notify us that your shop will be closed or complete Out of Stock
For other related requests you may have (e.g. to I’ll leave the items in the security office)
For any pickup fulfilment discrepancy
The issues above should refer to the pickup of the day only.
Please DO NOT contact this number for any matter other than pickups.
For other matters or issues please continue to contact Seller Support.
Finally, our team is constantly working to bring you more features and a better service. To do that, your feedback is essential. Share your thoughts on this initiative and in general how useful is the Help Center! Just write to Seller Support and we will convey your feedback to our Tech Team!