Every week, we process the undelivered items, which means we Quality Check all the items that for any reason, did not reach the customer. 

The new returns process is effective 30 August 2018:

You can check the items returned to you in "Partner Portal", section "Orders", tab "Returned"


If the items are not fit for re-selling, seller should reject it when we deliver the items back to you and we will not charge the seller in this case. If seller accepts the items, we will make the necessary adjustment. Once the invoice for the month is generated, the total amount of the undelivered items that are returned to you will be deducted from the total payout.