Every week, we process the undelivered items, which means we Quality Check all the items that for any reason, did not reach the customer. 

Every Monday, we will upload the list of undelivered items that passed the QC and will be returned to you.

Sellers can check if there are items to be returned in "Partner Portal", section "Orders", tab "Pending Returns" (see image below).

On Mondays, our OPS team will upload in the system the undelivered items processed the previous week

  • Sellers should check your returns for the week in Partner Portal:

    • whether they have any upcoming returns for that week, and

    • if the price applied for the upcoming returns is correct
  • These items will be returned to you from Tuesday to Thursday of the same week and they will come with a pull out form that you’re required to sign as proof of receipt

  • Please keep records of the pull out form in case of any issues

  • From the day of upload (Monday),  you have 5 working days to notify Seller Support of any disputes in the prices or any discrepancies

  • From the date of receipt of those items, you have 5 working days to notify Seller Support of any disputes such as missing item, damages, etc. 

Please raise any issue to Seller Support and not our drivers.

If the items are not fit for re-selling, seller should reject it when we deliver the items back to you, we will not charge the seller in this case. If seller accepts the items, we will make the necessary adjustment. Once the invoice for the month is generated, the total amount of the undelivered items that are returned to you will be deducted from the total payout.