Every week, we process the undelivered items, which means we Quality Check all the items that for any reason, didn't reach the customer.
Every Monday, Seller Support will upload the list of undelivered items that passed the QC and, as such, will be returned to you.
All the sellers can check if they items to be returned in "Partner Portal", section "Orders", tab "Pending Returns" (see image below).
Also on Monday, Seller Support will notify all the sellers by email and ask them to check:
- Whether they have upcoming returns for that week.
- If the price recorded for the upcoming returns is correct
From the notification, you have 5 working days to notify us if there are any disputes in prices. Once the 5 working days have passed, no price dispute will be entertained.
All the items uploaded on the Monday, will be returned from Tuesday to Thursday of the same week. If any item is not delivered to you by then, it would be removed from the list of returns.
The items will have a pull out form, that you are required to sign as a proof of reception. From the date of reception of the items, you have 5 working days to come back with dispute, such as missing item, damaged item, etc. Once the 5 working days have passed, no dispute will be entertained.
For any discrepancy, price issue, rejection, etc, you should always contact Seller Support. Please do not stall the Driver or the Drivers Coordinators, as they cannot help you with this.
Once the invoice for the month is created, the total amount of the undelivered items that are returned to you will be deducted from the total payout.