If you receive a bank transfer for an amount different from what stated in the Invoice, please check on the following:

  • Any communication about adjustments to be made (penalties or adjustment for discrepancies carried on from the previous month)
  • The amount you are considering as the monthly payout, is the correct one (here, more information on how to read the statement)

If after you checked on this, the discrepancy still stands, please send an email to sellersupport@redmart.com specifying the following:

Email Subject

  • Store Name (as it appears on RedMart) | Payment discrepancies

Email Body

  • Month of relevance
  • Discrepancy amount