The invoice adjustments are lump sum that

  • can be paid to you (positive sign in the summary) and are the equivalent of a debit note, or
  • or deducted from your payout (negative sign in the summary) and are the equivalent of a credit note

All the invoice adjustments are created after Seller Support discusses the matter with you, so to each invoice adjustment it should correspond an e-mail thread.


In the excel file that you can download from Partner Portal you will find all the details necessary for you to retrieve the email exchange. See how to see the adjustment in the excel here.


We use the invoice adjustment for the following situations (equivalent to the Reason Codes recorded with):

  • Promo Mismatch (amount positive) - e.g. if a promotion has been set up with a lower price with respect to what agreed upon
  • Price Mismatch (amount positive) - e.g. if the RSP of a product has been set up with a lower price with respect to what agreed upon
  • Undelivered Items Discrepancies (amount positive) - e.g. if an item that was supposed to be returned to you, was never received on your side
  • Fulfilment Discrepancies (amount positive) - e.g. if an item picked up regularly, wasn't marked as picked and, hence, not invoiced
  • Fee - Shop Closed (amount negative) - e.g. if you close your shop without putting your store as on holiday in Partner Portal
  • Fee - Supplier Short Fill (amount negative) - e.g. if you don't fulfil your order pick up for lack of stock
  • Fee - Wrong item (amount negative) - e.g. if you handed the wrong item to the driver
  • Customer Refund For Quality Issue (amount negative) - e.g. if you handed an expired item to our driver
  • Adjustment - Other - for any other case

You will see these reason codes used in the INVOICE FOR UNDELIVERED/RETURNED ITEMS/ADJUSTMENTS:




While you will see the detailed explanation in the third tab of the excel file corresponding to the Invoice Details: