If you discover your promotional price is wrong, inform sellersupport@redmart.com immediately. We will disable your promotion. Send us the corrected pricing via the promotion template, and we will upload the corrected promotional price.


Please do note that if any customer orders your item on promotion, even if it is the wrong pricing, you are obligated to fulfil the order. We will conduct an investigation to find out what led to the wrong pricing. If it is due to you filling up the wrong pricing on the promotional template, you will have to fulfill the order at the listed price. However, if it is due to fault on our end, we will compensate you for the correct pricing.