First and foremost, we apologise for the delay.
If our driver is in delay, please contact our Driver Coordinator immediately at +65 8821 6826 to understand the expected time of arrival of the driver (Mon to Sun - from 9AM to 8PM).
We seek your understanding as delays are often due to unforeseen circumstances, like traffic jams due to accidents or vehicle breakdown. If the driver is consistently arriving in delay please inform us. Most likely your pick up window is not suitable for the area and we may need to discuss a better adjustment.