In some cases, due to the no shows from customers, we are unable to deliver those items during the first shipment.


Some of these customers will request for a re-delivery for their items. In those cases, we will request another pick up from you and you will receive a duplicated order number. This duplicated order is reflected in your monthly invoice. We will compensate both of your orders accordingly. 


This is how it will be reflected in your invoice:


You will see the duplicated order in your invoice under Pickup ID. (See Below) There will be 2 Pickup ID for the same date.



You will see the total quantities that we have picked for both of the orders under “Quantity Picked”. At the next two columns, you can see how many of those are delivered and undelivered.