Even if you can check on Partner Portal which items you should prepare on a certain pick up date, everyday we will send you an email to recap what to get ready.

We refer to this e-mail as to the Pick Up Request e-mail.

Between 11.30AM - 12.15PM (Mon - Fri, if you haven't activate your store for Weekend Pick Ups), you will receive:

  • Either a Pick Up Request email (you have items to prepare)
  • Or a No Pick Up Request email (you have no items to prepare)

For Sellers who are available for Pick Ups over the weekends, you will receive the Pick Up Request email at the same timing as well. The Pick Up Request email shows you the pickups that you have for the day.

If you have pickup for the day you will receive this email (see Fig 1).

If you do not have pickup for the day, you will receive the other email template instead (see Fig 2).

Fig 1

Fig 2


Please note that if you are participating to the Morning Pick Up initiative, you will have two pick ups in Partner Portal and you will receive two Pick Up Request e-mails, one for the morning and one for the afternoon.

By 12.15PM, if you do not receive any of these emails, please inform sellersupport@redmart.com and check in Partner Portal for the items you should get ready on that day.

Also, for more details on the information provided in the Pick Up Request e-mail, kindly check this content.