Please ensure you are logging in from 

Error Message: "Sorry, we don't seem to recognize you" 

This could mean you have either input the wrong email address or the wrong password.

  • If you do not remember your password, try resetting it by clicking on "Forgot your password?" below the “Log In” button. After which, you will receive an email in your inbox to reset your password - you can follow the instructions here.
  • If you are using the wrong email, you will not be able to reset your password, in this case please contact Seller Support to get your email set up.

Clear cache and try again. Follow the steps below:

  • Use Google Chrome (Partner Portal is optimised for Chrome)
  • For Windows CTRL + SHIFT + DELETE
    • Select setting “since the beginning of time” + tick all checkboxes + click on button CLEAR BROWSING DATA
  • Go to
  • You should get to the Partner Portal log-in prompt
  • Enter your email and password

If you've tried the above steps and the issue still persists, please contact Seller Support for help.