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Seller Support Help Center
Marketing & Promotions
9
Participating in monthly marketing campaigns
[Updated] How to Make a Media Booking?
Types of promotions
LiveUp promotions
Setting up promotions
See all 9 articles
Orders & Pick Ups
22
Applying for weekend pickups
[UPDATED] Seller Penalties for Poor Fulfilment Rates
Reading your orders
Reading the order invoice
Filtering & exporting orders
See all 22 articles
Listings & Product Management
12
Listing new products
Filling the new product template
Removing (Discontinuing) existing product listings
Enhancing your product listing with rich product content & filters
RedMart product image requirements
See all 12 articles
Partner Portal & Store Management
14
Accessing Partner Portal
Change password
Forget password
Locating your Store ID
Receiving an error message upon log-in
See all 14 articles
Webinars & Partner Support
4
Signing up for webinars
Types of webinars & schedule
Joining the webinar
Contacting Partner Support
Announcements
11
25/6/2020 - Seller Self Pick & Pack (SSPP)
8/2/2020 - Spike in demand due to DORSCON Orange status
6/2/2020 - High demand for pick ups during weekends AM slot
31/1/2020 - Notice on Price Inflations for Health-related items (Face masks & Hand Sanitisers etc)
5/12/19 - No Pickups On 25 Dec'19 & 1 Jan'20
See all 11 articles
Finance
12
Receiving the monthly payout
Calculating commission & GST
Reading your monthly account statement
Understanding the summary of the month
Understanding the invoice of the month
See all 12 articles
Legal
3
Data Sharing for Partners - T&Cs
MOH: Ban on Partially Hydrogenated Oil (PHO) in all fats, oils, and pre-packaged foods
FAQ - New T&Cs