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Seller Support Help Center
Campaigns & Initiatives
4
Marketing Campaigns
Current RedMart Initiatives To Grow Your Store!
How Do I Add/Remove Contacts to Receive Communication?
How to Add a Link to My RedMart Store on My Websites & Pages?
Announcements
79
[31/08/18] We have updated our returns process to serve you better!
[29/08/18] Save The Date: RedMart Seller Conference
[27/08/18] Dear Seller, Will You Grant Our Wishes This Christmas?
[17/08/18] Our Customers Should Feel Safe
[13/08/18] Join Us In Our 9.9 Campaign!
See all 79 articles
Webinars & Schedules
5
Webinars & Schedules
How Do I Join The Webinar?
Do I Need To Prepare Anything Before The Webinar?
I Cannot Attend The Webinar. How Do I Cancel?
I'm Experiencing Issues Joining The Webinar. What Do I Do?
Accessing Partner Portal
6
How Do I Create Login Account To Access Partner Portal?
How Can I Access Partner Portal?
How Do I Change My Password?
I Forgot My Password. How Do I Retrieve It?
How Do I Add New Contacts To Access Partner Portal?
See all 6 articles
Holidays and Closing Days
6
In Which Occasion Should I Put My Store As Closed?
How Do I Close My Store in Partner Portal?
How Many Days In Advance Do I Need To Close My Store?
What If I Do Not Close My Store In Time?
I Want To Open My Store For Weekends. How Can I Do This?
See all 6 articles
Reading Your Orders
5
Where can I see the orders for my products?
What Kind Of Information Do You Provide In The Order Page?
How Do I Read The Order Invoice?
How Do I Filter And Export Orders By Order Creation Date?
What Can I Do With The Order Export?
Getting Ready for the Pick Up
10
How Do I Know When An Order Will Be Picked Up By You?
What is the Pick Up Tab and Which Information You Provide There?
What Is The Pick Up Request E-Mail?
I Did Not Receive My Pick Up Request. What Should I Do?
How Should I Prepare The Items For The Pick up?
See all 10 articles
Issues that May Arise during Pick Up
8
I Don’t Have Stock For ALL Of The Items In The Pick Up List, What Should I Do?
I Don’t Have Stock For SOME Of The Items In The Pick Up List, What Should I Do?
I Have A Pick Up Request, But I Cannot Attend, What Should I Do?
I Have A Pick Up Request, But The Driver Hasn’t Arrived Yet, What Should I Do Now?
I have a Pick Up request, but nobody came to pick it up!
See all 8 articles
Reading the Daily Report
6
What Is The Daily Report?
How Do I Read The Daily Report?
What Is In The Spreadsheet That Is Attached To My Email When I Receive The Daily Report?
Why I Should Check The Daily Report Everyday?
When Should I Receive The Daily Report?
See all 6 articles
Listing New Products
7
How Do I List New Products?
How Do I Fill In The New Product Template? [Updated]
I Have Doubts On How To Fill The Template, Could You Please Fill It For Me?
What If I Do Not Have Product Images?
Booking a Dimensions & Photography service for New Products [NEW FEATURE]
See all 7 articles
Catalogue Maintainance
12
How Do I Edit My Store Information?
Which Kind Of Information I Can Edit On My Own?
How Do I Edit The Other Product Information (Title, Description, Dimensions,etc)?
What is Rich Product Content and Filters?
I Am Unable To Edit My Product Details On Partner Portal. What Should I Do?
See all 12 articles
Stock Update
6
How Do I Check My Stock Level?
Why Do I Have To Update My Stock?
How Do I Update My Stock Individually On Partner Portal?
How Do I Update My Stock In Bulk On Partner Portal?
I Received An Error Message During Bulk Update. What Do I Do?
See all 6 articles
Running Promotions
7
What Are The Types Of Promotions That I Can Do?
What is LiveUp? And How Can I Set LiveUp Promotions?
How Do I Set Up Promotions For My Products?
How Do I set up Single Promotions in Partner Portal?
How Do I set up Multi-Buy Promotions in Partner Portal? [Updated]
See all 7 articles
Reading the Monthly Account Statement
11
Glossary: Finance Terms
What Is the Finance Section? When Is It Updated? [Updated]
How Do I Check the Monthly Payout In Partner Portal? [Updated]
What Information is Provided In The Summary Table? [Updated]
What is Invoice of the Month? [New]
See all 11 articles
Payment terms and Procedure
5
When Will I Receive The Payments And What Is The Method Of Payment?
I've Received A Different Amount With Respect To What It Was Stated In My Invoice Statement. What Should I Do?
I Want To Change The Bank Account Linked To My Store. How Do I Do It?
I become a GST registered Company. What should I do now?
Should I send you an invoice for the items that you picked from my store?
Invoice Sequence and Prefix
2
I Want To Set My Invoice Prefix For Accounts Reconciliation. How Do I Proceed?
How can I tally RedMart invoice in my own system?
Undelivered Items
5
Why Are Some Of The Orders Have The Status "Undelivered"? What Are "Undelivered Items"?
What Are Partially Undelivered Items?
What Happens To The "Undelivered Items"?
Will I Get Paid For The Undelivered Items?
When Will I Receive The Payments For The Undelivered Items And What Is The Method Of Payment?
Items Returned to Sellers
4
Undelivered Items That We Return To You - How Does It Work?
Will I Get Paid For The Returned Items?
Why Are We Applying The Commission On The Items We Returned?
One or More Items Have Still to be Returned to Me. What Should I Do About This?
