Campaigns & Initiatives 4

• Marketing Campaigns
• Current RedMart Initiatives To Grow Your Store!
• How Do I Add/Remove Contacts to Receive Communication?
• How to Add a Link to My RedMart Store on My Websites & Pages?

Announcements 5

• 8/2/2019 - We're moving! Share the news with your customers!
• 31/1/2019 - IMPORTANT NEWS! RedMart On Lazada From 15 March 2019
• 21/1/2019 - We're closing afternoon pick ups on 4 Feb, opt-in to stay open!
• 9/1/2019 - Participate in our February campaigns now!
• 8/1/2019 - We now do returns for Alcohol

Webinars & Schedules 5

• Webinars & Schedules
• How Do I Join The Webinar?
• Do I Need To Prepare Anything Before The Webinar?
• I Cannot Attend The Webinar. How Do I Cancel?
• I'm Experiencing Issues Joining The Webinar. What Do I Do?

Accessing Partner Portal 6

• How Do I Create Login Account To Access Partner Portal?
• How Can I Access Partner Portal?
• How Do I Change My Password?
• I Forgot My Password. How Do I Retrieve It?
• How Do I Add New Contacts To Access Partner Portal?

See all 6 articles

Holidays and Closing Days 6

• In Which Occasion Should I Put My Store As Closed?
• How Do I Close My Store in Partner Portal?
• How Many Days In Advance Do I Need To Close My Store?
• What If I Do Not Close My Store In Time?
• I Want To Open My Store For Weekends. How Can I Do This?

See all 6 articles

Reading Your Orders 5

• Where can I see the orders for my products?
• What Kind Of Information Do You Provide In The Order Page?
• How Do I Read The Order Invoice?
• How Do I Filter And Export Orders By Order Creation Date?
• What Can I Do With The Order Export?

Getting Ready for the Pick Up 10

• How Do I Know When An Order Will Be Picked Up By You?
• What is the Pick Up Tab and Which Information You Provide There?
• What Is The Pick Up Request E-Mail?
• I Did Not Receive My Pick Up Request. What Should I Do?
• How Should I Prepare The Items For The Pick up?

See all 10 articles

Issues that May Arise during Pick Up 8

• I Don’t Have Stock For ALL Of The Items In The Pick Up List, What Should I Do?
• I Don’t Have Stock For SOME Of The Items In The Pick Up List, What Should I Do?
• I Have A Pick Up Request, But I Cannot Attend, What Should I Do?
• I Have A Pick Up Request, But The Driver Hasn’t Arrived Yet, What Should I Do Now?
• I have a Pick Up request, but nobody came to pick it up!

See all 8 articles

Reading the Daily Report 6

• What Is The Daily Report?
• How Do I Read The Daily Report?
• What Is In The Spreadsheet That Is Attached To My Email When I Receive The Daily Report?
• Why I Should Check The Daily Report Everyday?
• When Should I Receive The Daily Report?

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Listing New Products 7

• How Do I List New Products?
• How Do I Fill In The New Product Template? [Updated]
• I Have Doubts On How To Fill The Template, Could You Please Fill It For Me?
• What If I Do Not Have Product Images?
• Booking a Dimensions & Photography service for New Products [NEW FEATURE]

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Catalogue Maintainance 12

• How Do I Edit My Store Information?
• Which Kind Of Information I Can Edit On My Own?
• How Do I Edit The Other Product Information (Title, Description, Dimensions,etc)?
• What is Rich Product Content and Filters?
• I Am Unable To Edit My Product Details On Partner Portal. What Should I Do?

See all 12 articles

Stock Update 6

• How Do I Check My Stock Level?
• Why Do I Have To Update My Stock?
• How Do I Update My Stock Individually On Partner Portal?
• How Do I Update My Stock In Bulk On Partner Portal?
• I Received An Error Message During Bulk Update. What Do I Do?

See all 6 articles

Running Promotions 7

• What Are The Types Of Promotions That I Can Do?
• What is LiveUp? And How Can I Set LiveUp Promotions?
• How Do I Set Up Promotions For My Products?
• How Do I set up Single Promotions in Partner Portal?
• How Do I set up Multi-Buy Promotions in Partner Portal? [Updated]

See all 7 articles

Reading the Monthly Account Statement 11

• Glossary: Finance Terms
• What Is the Finance Section? When Is It Updated? [Updated]
• How Do I Check the Monthly Payout In Partner Portal? [Updated]
• What Information is Provided In The Summary Table? [Updated]
• What is Invoice of the Month? [New]

See all 11 articles

Payment terms and Procedure 5

• When Will I Receive The Payments And What Is The Method Of Payment?
• I've Received A Different Amount With Respect To What It Was Stated In My Invoice Statement. What Should I Do?
• I Want To Change The Bank Account Linked To My Store. How Do I Do It?
• I become a GST registered Company. What should I do now?
• Should I send you an invoice for the items that you picked from my store?

Undelivered Items 5

• Why Are Some Of The Orders Have The Status "Undelivered"? What Are "Undelivered Items"?
• What Are Partially Undelivered Items?
• What Happens To The "Undelivered Items"?
• Will I Get Paid For The Undelivered Items?
• When Will I Receive The Payments For The Undelivered Items And What Is The Method Of Payment?

Items Returned to Sellers 4

• Undelivered Items That We Return To You - How Does It Work?
• Will I Get Paid For The Returned Items?
• Why Are We Applying The Commission On The Items We Returned?
• One or More Items Have Still to be Returned to Me. What Should I Do About This?

Invoice Sequence and Prefix 2

• I Want To Set My Invoice Prefix For Accounts Reconciliation. How Do I Proceed?
• How can I tally RedMart invoice in my own system?